The "busy trap" in KM
What do you do when people are too busy to implement time-saving activities such as KM?
We know that good KM saves time. But how do you make the time to save the time? This was a conversation I was involved in recently with a client.
However much of the busy work they do is wasted, because they lack the knowledge to do it right. As a result, they waste time doing the wrong things, waste time doing things wrong, and waste time reworking everything to get it right.
The only way, really, is to take a Piloting strategy.
Find one small part of the business which has a supportive manager and a little bit of headroom to invest in making a change. Introduce KM, change the culture, invest in learning, and demonstrate the time savings that result. Use the results to convinces another manager or two to sponsor a second pilot, and a third, and a fourth. Pretty soon the whole business has changed.
A busy business can’t be changed all at once. You have to take an incremental approach, and change it one small area at a time.