Sharing knowledge by video – – a firefighting example
The US Wildfire community is an area where Knowledge Management and Lesson Learning has been eagerly embraced, including the use of video.
The need for Knowledge Management and Lesson Learning is most obvious where the consequences of not learning are most extreme. Fire-fighting is a prime example of this – the consequences of failing to learn can be fatal, and fire fighters were early adopters of KM. This includes the people who fight the ever-increasing numbers of grass fires and forest fires, known as Wildland fires.
The history of lesson learning in the Wildfire community is shown in the video below, including the decision after a major tragedy in 1994 to set up a lesson learned centre to cover wildfire response across the whole of the USA.
The increase in wildland fires in the 21st century made it obvious to all concerned that the fire services needed to learn quickly, and the Wildland Lessons Learned center began to introduce a number of activities, such as the introduction of After Action reviews, and collecting lessons from across the whole of the USA. A national wildfire “corporate university” is planned, of which the Lesson Learned center will form a part.
The wildfire lessons center can be found here, and this website includes lesson learned reports from various fires, online discussions, a blog (careful – some of the pictures of chainsaw incidents are a bit gruesome), a podcast, a set of resources such as recent advances in fire practice, a searchable incident database, a directory of members, and the ability to share individual lessons quickly. This is a real online community of practice.
Many of the lessons collected from fires are available as short videos published on the Wildland Lessons Center youtube channel and available to firefighters on handheld devices. An example lesson video is shown below, sharing lessons from a particular fire, and speaking directly to the firefighter, asking them to imagine themselves in a particular situation. See this example below from the “close call” deployment of a fire shelter during the Ahorn fire in 2011, which includes material recorded from people actually caught up in the situation.
Sometimes lessons can be drawn from multiple incidents, and combined into guidance. Chainsaw refueling operations are a continual risk during tree felling to manage forest fires, as chainsaw fuel tanks can become pressurised, spraying the operator with gasoline when the tank is opened (the last thing you want in the middle of a fire). Lessons from these incidents have been combined into the instructional video below.