Why don’t good practices spread better?

Sharing is no guarantee of uptake. Sometimes better practices and innovations take a long time, and require a lot of support, to take hold. Here is a very interesting article from the New Yorker, by Atul Gwande, about why some ideas or best practices catch on and spread, while others

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Shared by Nick Milton August 15, 2018

Example KM job description – KM advisors at HP

Taken from this publication by Knowledge Street, here is a role description for what is effectively KM Help-desk and support staff – the KM advisors at HP consulting services. This is one in a series of example KM role descriptions on this blog. image from wikimedia commons Stan Garfield describes the

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Shared by Nick Milton August 14, 2018

7 Metrics for the KM supply chain

The Supply Chain analogy for KM suggests several metrics we can use. I have often used the analogy of the supply chain as one way of thinking about KM. This involves looking at KM as a chain of processes supplying knowledge to the user. This analogy has the benefit of thinking

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Shared by Nick Milton August 13, 2018

AI requires KM – quote

A quote from a CIO Dive article “Skills required of a successful 2020 IT service management professional“ Knowledge management capabilities Many self-service technology initiatives have failed in recent years due to the neglect of knowledge creation and nurturing. The same may be true of any new technology initiatives if the

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Shared by Nick Milton August 11, 2018

4 management styles and how they affect KM

We know that culture and management style affects KM; here is a way of characterising management style through 2 dimensions. The Boston Square shown here explores four management territories, and their impact on Knowledge Management. The two axes of the square are management by power v management by empowerment; i.e.

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Shared by Nick Milton August 10, 2018

3 ways to look at the KM Paradigm Shift

Here is another couple of ways to characterise the KM paradigm shift. Image from wikimedia commons When I looked at this topic in 2009, I saw the KM paradigm shift as a shift from seeing knowledge as personal and individual property, to seeing it as collective. I presented the shift

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Shared by Nick Milton August 9, 2018

Is it possible for an organisation to learn?

Can organisations learn, or can only people learn? Some thoughts on the subject. from creative commons images We often hear about “organisational learning” but is learning something that organisations actually can do? Or is learning the province of people and animals? (Let’s put machine learning aside for the moment –

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Shared by Nick Milton August 8, 2018

Knowledge Management Awards – brilliant Multimedia example

The link below is to an excellent and high-quality multimedia description of the Knowledge Management Awards 2007 at ConocPhillips, introduced by the Executive Vice President of Exploration and Production, John Lowe It provides a glimpse into how a mature KM program maintains visibility, and recognises the good KM performers. https://positivespaceweb.com/wp-content/themes/zerif-lite-child/portfolio/web/conoco/

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Shared by Nick Milton August 6, 2018

The 6 steps of Knowledge Retention

The Knowledge Retention process consists of 6 generic steps. Missing pieces, by OnePoint services, on Flickr In many organisations crucial knowledge is held in the heads of a few ageing experts, and when they retire, that knowledge is lost. In some Western organisations, with large baby-boomer populations, up to 50%

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Shared by Nick Milton August 3, 2018

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