14 tasks for a Knowledge Manager
One in a series of 100 posts about KM roles and role descriptions, here are 14 tasks for a Knowledge Manager
Knowledge Operations manager,
Courtesy of Rob Dalton, and reproduced from this page on KM4Dev, here is his “Task list for a knowledge manager”. He originally wrote this list in 2010 for consideration by the U.S. Army at Fort Leavenworth, but these tasks are relevant for most organisations and are a good mix of strategic level awareness and culture work, and on-the-ground process facilitation. The links within the list were added by me.
- Work with leadership to build a knowledge sharing environment and culture throughout the organization.
- Improve situational awareness throughout the organization.
- Train our leaders on knowledge sharing and transfer techniques they can use with their personnel.
- Train and promote the use of online collaborative publishing throughout the organization.
- Train and promote the use of communities of practice and professional forums.
- Analyze excellence, when it is recognized through organizational award programs, and allow others to benefit from lessons learned from those who were recognized.
- Transform the traditional training process through the integration of social learning techniques when and where appropriate.
- Integrate structured socialization into the fabric of our organization in order to build trust and increase communications between our organizational personnel.
- Collaborate with the CIO to provide easy to use global online reach-forward and reach-back capabilities to access in near real time knowledge and experience 24/7 to our leaders and personnel when needed and where needed.
- Eliminate organizational continuity breaks caused through loss or turnover of personnel.
- Decrease the use of email internally throughout the organization when and where practical.
- Work with organizational security personnel to minimize security policy impact on knowledge transfer.
- Facilitate the identification of new knowledge and experience of value to management and other key personnel for further exploitation, validation and dissemination.
- Shorten the learning curve for new organization personnel by providing immediate online and offline access to relevant, knowledgeable and experienced subject matter experts and mentors.
- Decrease negative outcomes for first time real world contact experiences for our personnel.
- Set up and operate an organization wide program that utilizes and exploits retiree knowledge and experience to the benefit of our organizational personnel and leaders.
- Work closely with organizational IT section to ensure availability to personnel of state-of-the-art knowledge transfer software tools.
- Train, set up and facilitate peer assists and virtual teams when required to either resolve organizational problems or assist the innovation process.
- Train, set up and facilitate After Action Reviews (AARs) when required in order to capture lessons learned for future use.
- Assist organizational IT personnel with training people how to use online search capability more effectively to find knowledge or experience they need to resolve their issues or to innovate.