How projects and organisations work together to make a KM system
Projects and the wider organisation are linked in a Knowledge-handling cycle
The Boston Square here is one that I have used with projects as part of their Knowledge Management planning, and is a useful framework to allow projects to reflect about the knowledge sharing they need to do.
The thinking is as follows.
- The project knows some things
- The wider organisation (the centre, the functional departments and other projects) knows some things as well.
- At the start of the project, they need to learn as much from the wider organisation as they can. If there are important things the organisation knows but the project doesn’t, the project needs to learn these things.
- At the end of the project, if the project has learned things the rest of the organisation does not know, then the project needs to share this knowledge.
- At all other times, the project and the organisation should be in synch – in the green boxes in the diagram.
- If there is any knowledge held in the red boxes, meaning that the organisation doesn’t learn what the project knows, or the project doesn’t learn what the organisation knows, then this is evidence of organisational silos, and of the lack of knowledge sharing.