3 ways to look at the KM Paradigm Shift
Here is another couple of ways to characterise the KM paradigm shift.
|Image from wikimedia commons|
When I looked at this topic in 2009, I saw the KM paradigm shift as a shift from seeing knowledge as personal and individual property, to seeing it as collective. I presented the shift as follows:
The “individual to collective” culture shift
|I know||We know|
|Knowledge is mine||Knowledge is ours|
|Knowledge is owned||Knowledge is shared|
|Knowledge is personal property||Knowledge is collective/community property|
|Knowledge is personal advantage||Knowledge is company advantage|
|Knowledge is personal||Knowledge is inter-personal|
|I defend what I know||I am open to better knowledge|
|Not invented here (i.e. by me)||Invented in my community|
|New knowledge competes with my personal knowledge||New knowledge improves my personal knowledge|
|other people’s knowledge is a threat to me||Shared knowledge helps me|
|Admitting I don’t know is weakness||Admitting I don’t know is the first step to learning|
Here is another way to look at this shift, taken from a paper on The Learning Organisation, by organisational Psychologist Gitte Haslebo, translated by Maja Loua Haslebo.
Shift to a learning organisation
|Knowledge has permanent validity||Knowledge has temporary validity|
|Knowledge = Adding of information from the outside||Knowledge = Insight created from within|
|Learning activates the intellect||Learning activates thoughts, values, emotions and action|
|The right answers must be found||The central questions must be formulated|
|The expert finds the right solution||New ways and new methods are co-created by the employees|
This mirrors the transition from Knower to Learner, and Gitte suggests it is accompanied by a shift in the attitudes of managers and knowledge workers to transition from the attitudes we learned at school to the new attitudes we need at work.
Shift in learning attitudes
|Do not make mistakes||Learn from your mistakes|
|Do not reveal that there is something you do not know||It is a good thing to admit that there is something you do not know|
|Do not make a fool of yourself||It is important to explain what you wonder about.|
|Know that the teacher is always right||Know that your manager may be wrong.|
|What counts is the individual achievement||What matters is teamwork|
|If you ask the person sitting next to you, you are cheating||When there is something you do not know, ask your colleague|
So there are 3 ways to look at the shift, with significant overlap between them. They give you some ideas of the culture you need to aim for in KM – the sort of attitudes and behaviours that a learning organisation, and the people within it, should exhibit.
Now you just have to make that shift, and ensure you don’t shift back again.