How to learn from critical decisions (video)
This video from the University of Bath, UK, shows Joseph Borders describing a varation of the Critical Decision Method.
This is a method used to elicit knowledge from an expert, in the context of an unusual even they were involved in, through an analysis of their decision making process.
You might use this technique as part of a Knowledge retention strategy for example, or as a form of Retention Interview.
Tags: knowledge capture, retention, video