Why effective knowledge transfer requires nuanced language
To be able to transfer subtleties of knowledge, we need subtleties of language.
|Image from wikimedia commons|
The Eskimo languages have, it is claimed, 50 words for snow (falling or lying snow, and ice). This may or may not be true, but their various words can carry a huge amount of subtle detail, and this detail is vitally important for a people that live, travel and hunt on snow.
For example there is a word “Nuyileq”, meaning “crushed ice beginning to spread out; dangerous to walk on. The ice is dissolving, but still has not dispersed in water, although it is vulnerable for one to fall through and to sink. Sometimes seals can even surface on this ice because the water is starting to appear.” (source here). This is a crucial distinction if you intend to travel on this ice.
Those of us who live in temperate and tropical cities find this level of detail remarkable. Snow is an unusual feature for us, and we basically only have two or three words for it; snow, slush, and “the wrong sort of snow” (the stuff that shuts down the rail network). To have 50 words seems quite amazing.
Winter mountain climbers on the other hand, who rely on snow and ice for the safe ascent of mountains, have additional words –
- “Neve” – that tough snow that securely holds the pick of your ice-axe
- “Rime” – the coating of frost and snow over rock which you can brush off using a glove
- “Spindrift” – fine falling snow swirling in the air, not enough for an avalance, but enough to get down your neck and soak your shirt
- “Cornice” – the awkward overhang of snow at the top of your climb which you must circumvent, or tunnel through.
- “Verglas” – a thin coating of ice that forms over rocks when rainfall or melting snow freezes on rock. Hard to climb on as there is insufficient depth for your crampons to have reliable penetration.
Words convey nuance, and the more important a context is to you, the more nuance you need and the more words you use. Some call this jargon, but really it is nuanced communication which allows efficient and effective knowledge sharing.
Without some experience of different types of snow, or different types of water, you don’t have the words to explain the difference. In fact without the experience of the subtleties, you can’t understand the differences. And how do you communicate when you cant understand the meanings behind the words? How do you exchange knowledge, when the contexts are not there?
That is why one of the first things you need to do when setting up knowledge transfer between people with different contexts is to agree on terminology, and what it means.