"85% of KM initatives have no stated objective"
It is a strange, troubling, but apparently true fact that 85% of KM initatives have no stated objective.
|Image from wikimedia commons|
This statistic comes from Page 7 of this presentation by Bob Armacost, and quotes the results of a survey run by KPMG
- 80% of companies in a recent survey said that they had KM initiatives under way
- Of those companies, 85% had no stated objectives for their KM initiative.
Given that so many KM initiatives fail, then to start an initiative with no clear business objective is surely a rash thing to so. Clarity of purpose is one of our 7 top success factors for successful KM implementation.
So what sort of objective might the KM initiative have?
To answer this question, you need to have determined the business driver for KM. Our KM surveys in 2014 and 2017 tested 7 business drivers, and found they were ranked as follows, with high numbers equating to high ranking:
- KM to improve operational effectiveness – rank 5.1
- KM to improve business efficiency – rank 5.1
- KM to provide a better service to clients and customers – rank 4.7
- Km to retain knowledge at risk of loss – rank 4.3
- KM to improve internal innovation – rank 3.9
- KM to improve health, safety or environmental record – rank 2.
The value of a clear objective
It may initially seem scary to link KM to a measurable business outcome, but let me tell you three things:
- Lots of people have done it, and this blog contains over 100 examples of metricated business impact from KM
- Your senior management will really appreciate it, and your KM program will be all the safer from having a clear link to business deliverables. No manager will support the development of KM for its own sake, but will support it if there is stated value to the organisation;
- You will find this business objective clarifies your KM program considerably, and allows you to focus only on those things that add real value. It will make your life simpler and clearer.