Lesson Quality in Knowledge management

Lesson quality is a crucial component of lesson learning. Poor quality lessons just lead to Garbage-In, Garbage out. Quality starts here, by Lydia, on Flickr I came across an interesting article recently entitled “Enhancing Quality of Lessons Learned” by Lo and Fong.  The authors look at lessons learned and how effective

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More data on the health of KM (revised)

Is KM dying, alive and well, or on life support? Let’s bring some data into the debate (this post updated based on further data). The debate about the health of KM is a perennial topic, with people variously claiming “KM is dead”, “KM is alive and well” or “KM is

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"KM is all about change" – up to a point, and then it isn’t

Knowledge Management is only a change management exercise, until a certain point is reached. After that, it is about not changing. It is an accepted fact that introducing KM is all about change. You are bringing in  new processes, new roles, new technologies and new governance, that will enable, drive

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Process ownership and process owners in KM

The people who own the processes in an organisation are responsible for a big chunk of corporate memory. But who are these people? Perhaps we ought to start with defining what process ownership actually means. Process ownership is a key component of many management approaches such as business process improvement,

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What’s wrong with this KM picture?

There is a common diagram in use in the KM world, which has at least 3 major flaws, so apply it with caution. I am going to be contentious again in this post, and draw attention to the failings of a very common KM model. I do this because I

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The role of corporate management in KM

Everyone has a role to play in KM, but what’s the role of corporate management? Copyright-free image from pxhere I pointed out last week that corporate management is one of the stakeholders for KM, and that they have certain needs from the KM program, but with these come responsibilities. Senior

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"Time out" for knowledge

The concept of “Ba” in knowledge management is often assumed to represent a physical or virtual space. But what if it represents a time, rather than a space? New Office Chair, by Brendan C, on Flickr The term Ba was introduced, in the KM context, by professor Nonaka as a

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KM’s 17 deadly sins

I found this in my archives, which comes from a Canadian Federal Government perspective in 1999. Notice how many still ring true today – truly little has changed in nearly 2 decades. The deadliest sins of Knowledge Management :    1. Continuing to operate a hierarchical organisation2. Fear3. Placing a greater

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