Upcoming radio interview on Lesson Learning

Please find below the Promo Card for my intervew on May 10th with Alex Fullick on the VoiceAmerica channel, on the topic of Lesson Learning TROUBLE VIEWING? Click Here to view the Promo card on the web SIGN-UP NOW! SIGN-UP NOW! Click to become a VoiceAmerica Member for Free! Preparing

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Shared by Nick Milton April 23, 2018

The 5 ways in which KM becomes embedded

There are 5 ways in which KM can be embedded in an organisation. Some of these are more common than others, and to fully embed KM can take over a decade. The most common ways of embedding KM, from the Knoco 2014 and 2017 surveys I often have people ask

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Shared by Nick Milton April 20, 2018

How to structure your KM elevator pitch

Everyone needs an elevator pitch for KM. Base it around these 3 questions.  Buzzword Bingo – elevator pitchby Ron Mader on Flickr The elevator pitch is your 30-second attemtp to sell KM to a senior manager you meet in an elevator. It needs to be short, concise, and engaging. According to

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Shared by Nick Milton April 19, 2018

In another updated reprise post from the archives, let’s look at typical roles in the KM organisation. As we pointed out earlier this week, the issue of Roles is an often-neglected part of the KM Framework. A fully mature KM organisation will contain several recognised KM positions in order to

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Shared by Nick Milton April 18, 2018

The impact of the forgetting curve in KM

We forget stuff over time, if we don’t practice it. What does that mean for Knowledge Management? The human brain learns and remembers stuff, but it also forgets stuff too. We know all about learning curves, but also need to realise there is a forgetting curve. The brain discards knowledge

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Shared by Nick Milton April 17, 2018

How Deloitte revisit and refine their KM strategy

This video, hosted by SearchContentManagement.com, is a talk given by Rosemary Amato, the Deloitte program director for global client intelligence, during KM World 2011 during which she describes how Deloitte keeps its KM strategy current. Deloitte surveys their staff to test how people use knowledge, share knowledge and collaborate. Based on the

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Shared by Nick Milton April 16, 2018

KM, GDPR and Chinese walls – how to avoid the problems.

Many organisations are concerned about the GDPR and internal confidentiality issues associated with making all documents public and searchable. But KM does not have to work like that. Image from wikimedia commons We often come across concerns of internal confidentiality, Chinese Walls, and now GDPR which can make people reluctant

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Shared by Nick Milton April 12, 2018

The "Umbrella Week" as a means of sharing lessons.

The Umbrella week (aka Knowledge Handover) is a face-to-face process for sharing lessons with the rest of the organisation.  Umbrella week image from army.mil You can read about a recent Umbrella week here, where Captain Scott Kuhn of the 3rd Armoured Brigade described an event last week. According to Scott, 

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Shared by Nick Milton April 11, 2018

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