The human bias behind group-think

There is a real human bias that drives us to agree with each other, which can drive group think and false consensus  The power of social proof climbs rapidly with the number of people involved.From the Solomon Asch study Why are “canned laughter” tracks so common on TV comedies?  We

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Shared by Nick Milton March 22, 2019

10 tasks for the KM team when KM implementation is complete

When KM implementation is over, the KM team still has a job of work to do Implementing Knowledge Management is a long project of culture change, and the introduction of a new management framework (roles, processes, technologies, governance).  The Knowledge Management team’s initial role is to design and introduce the

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Shared by Nick Milton March 20, 2019

The "Designing Buildings" wiki

The “Designing Buildings” wiki is a nice example of managed industry knowledge The Designing Buildings Wiki, pictured below and explained above, is a wiki for the construction industry. It is active – with 5 million users, 14 million page views per year, and plenty of new edits and content added in

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Shared by Nick Milton March 18, 2019

CKO appointment – internal or external?

A common question when implementing Knowledge Management  – should your KM team leader, or CKO, be an internal appointment, or should you look externally to fill the role? There are advantages and disadvantages to both options, as I explain below. Internal appointment As we have often said, Knowledge Management is a simple

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Shared by Nick Milton March 15, 2019

The KM "proof of concept"

In the early stages of Knowledge Management – even when you are still drafting the Strategy – you may need to deliver a “Proof of Concept” exercise. Proof of?, a photo by katmeresin on Flickr. This is a small intervention with a Knowledge Management tool or process, just so that

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Shared by Nick Milton March 14, 2019

What basic competence does a Knowledge Manager need?

If Knowledge Management is “all about people”, then the best skills for a knowledge manager are people skills. I was reading a Linked-in discussion recently on the skills and qualifications (other than KM skills) that a Knowledge Manager should have. Some people said “Library and information skills” Some people said

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Shared by Nick Milton March 12, 2019

Project Stadia – KM from interpol on Stadium Security

Here are some interesting videos from Interpol on their approach (Project Stadia) to develop and share lessons and good practices on Event Security. As this site explains “With our global network of experts, INTERPOL is ideally placed to serve as a centralized hub for research, design, planning, coordination and training

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Shared by Nick Milton March 11, 2019

How knowledge matures

This post is a reprise from May, 2009 – nearly 10 years ago.  I thought it was worth digging it out again as there are some interesting ideas in here. Lewis & Clark,  a photo by Timothy Tolle on Flickr. It’s an illustration of how Knowledge matures over time, using

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Shared by Nick Milton March 7, 2019